Heart Of Spice

There are a few simple steps to place an order on the website:

• Click on "Order Online" and then click "+" to add an item to the basket.
• Add all your items to the basket and then select either "Collection" or "Delivery".
• If you select "Delivery" you will be prompted to enter your postcode to get the delivery cost for your area.
• When done, click on the "Order Now" button to place your order.
• Your order sub-total will need to be equal to or greater than the minimum collection/delivery amout to procced.
• Sign in or register
• If you already have an account, log in. If it's your first order, create an account
• Select your preferred time
• A specific collection/delivery time Add any special instructions if needed (for example: "No onions" or "Extra spicy").
• Click Continue to Payment.
• Choose a payment method
• Enter the required payment details and confirm.
• Review all details carefully.Click Complete Order.
• You should receive an email confirmation containing your order number.
• Keep this email until you receive your food.

Once you place an order you will receive an email confirming receipt of your order. This email will contain your order ID. Please ensure you have entered the correct email address and contact number(s). Please do not delete the order confirmation email until you have received your order. If there any issue with your order, you will need to contact us and quote your order ID. Please note, sometimes the order confirmation email can get into your junk mailbox. Please check this in case you have not received your email and add it to your "Safe" list.

Kindly see our opening hours. Yes, you can place your order on Thursday, Friday and Saturday when we are closed, you can pre-order for later that same day. You need to place your order as usual and once on the check out page, the order time will default to the first available delivery/collection time. You can also change this to a specific time by using the dropdown box.

We accept secure online card payments on our website. A service charge of 6% will be applied to the bill at checkout.

6% will be applied on the bill.

This is to cover the cost of order processing.

Once you have placed an order your card will be charged immediately.

If you wish to cancel your order you need to advise us immediately on the phone number provided. You may cancel your order upto 1 Hour before your selected delivery/collection time. If the delivery/collection time is less than one hour the order cannot be cancelled. To cancel you order please call us.

This depends on the reason for cancellation and how soon you communicate the cancellation request to us.

If your order is declined, the pending transaction will be voided. Depending on your bank, the funds will be released back into your account, usually within 3 to 5 working days.

Our Standard time is 45-60 min However this can vary. We will communicate any predicted delays to your order by email on acceptance of your order.

Although we try to delivery your order 45-60 min this is done in good faith and we always try to adhere to this. However on certain peak periods, such as the weekend, deliveries may be delayed. If you are not satisfied with the service you have received please do get in touch with us and we will try to resolve any issue.

If the order is incomplete please contact us on the number provided. We will endeavor to rectify the missing item accordingly please mail to us. and we will deal with your queries as soon as possible.

Our current promotion/offer will be displayed on our home page and menu page.

You can contact directly using the details provided to you on the confirmation email.

If you suffer from an allergy, we advice you to contact directly for advice before placing the order.